Sign in

AI concierge for hotels & resorts

Turn guest questions into direct bookings.

Answers from your hotel website, around the clock. Guests get the information they need, even when reception is busy.

Try for free

Your Hotel: live AI answers from a fictional demo hotel’s knowledge base.

While you check guests in, others are waiting for answers.

Give your team more time for the guests in front of them.

Meet your AI concierge

Your hotel’s information. Answers for your guests.

AlpiChat uses information from your website to answer questions about stays, services and hotel policies, around the clock.

  • Answers to guest questions

    Guests can find out whether pets are welcome, where to park and what’s included in their stay, right on your website.

  • Around the clock

    Handle common questions even when your team is busy or off duty.

  • In your guest’s language

    Guests can ask in their own language, without searching through pages for an answer.

Your HotelAI concierge

Hi, I’m Anna. Can I bring my dog? She weighs 8 kg.

One dog up to 15 kg is welcome in a pet-friendly room for €15 per night.

We’ll arrive around 1 am. Can we check in then?

Yes, you can check in at any time. I’ll note your arrival at around 1 am.

Great! How can I book a room for two from 12 to 15 December?

You can choose a room and book your stay using this link. Your dates and number of guests are already filled in.

Thank you!

If you’re flying in, we can arrange an airport transfer for €35 per car. Would you like a pickup?

Yes, that would be great.

What’s your flight number and arrival time? Transfers need to be requested at least 24 hours in advance.

Thank you! I’ll send the details a little later.

Happy to help! Just message us if you have any other questions.

From website to concierge

Three steps to your hotel’s own concierge.

  1. 1
    Enter a website address

    Add your website

    AlpiChat reads your public pages and prepares the hotel’s knowledge base.

  2. 2
    Review the hotel’s knowledge base

    Check the answers

    Ask questions your guests would ask. Then create an account to review the indexed content and customise your widget.

  3. 3
    Copy the widget installation code

    Add the chat widget to your website

    Customise the widget and copy the embed code.

Your dashboard

See what guests ask — and how your concierge answers.

Review conversations and the hotel information your concierge uses, all in your dashboard.

Understand what your guests need.

Read the full conversation to see their questions, follow-ups and the concierge’s replies.

Guest conversations in the AlpiChat dashboard

Check what your concierge knows.

Review the information collected from your website and test its answers before adding the chat.

Hotel information and its source in the knowledge base

Potential savings

Keep more of each direct booking.

Explore what fewer bookings through online travel agencies (OTAs) could mean for your hotel.

€350
15%
1
Potential commission savings
€52.50/ month

Compare with Starter: €50 / month

Based on your assumptions, not a forecast of booking growth.

How we calculate this

€350 × 15% × 1 booking

Average booking value × OTA commission × bookings moved to direct. Assumes those bookings would otherwise incur OTA commission. Payment fees, taxes and other direct-booking costs are excluded.

Pricing

24/7 answers for your guests

Try your concierge free for 14 days. No card required.

Starter

€50/mo

Billed monthly

Answer guest questions around the clock using information from your hotel website.

Try for free
  • Website chatbot widget
  • Hotel knowledge base
  • Unlimited conversations
More automation

Pro

€150/mo

Billed monthly

More channels, conversation flows, analytics and upsell suggestions for your team.

Try for free
  • Everything in Starter
  • WhatsApp, Instagram or Telegram, subject to availability
  • Custom conversation flows
  • Analytics and unanswered questions
  • Upsell suggestions
  • Priority setup
  • Booking engine integrations on request or in beta

Custom

On request

For hotel groups with custom workflows, enquiry routing or advanced integration needs.

Try for free
  • Multiple properties
  • Custom handoff rules
  • Advanced channel setup
  • Integration planning

FAQ

Clear answers before you start.

Do we need to integrate our booking engine?

No. AlpiChat can answer guest questions using information from your website without connecting to your booking engine.

How do I add the chat to my website?

Customise your widget in the dashboard, copy the embed code and add it to your website. You can try the chat before publishing it.

Can it answer in multiple languages?

Yes. Guests can chat in their own language and ask the concierge to switch languages during the conversation. No separate language setup is needed.

What if the AI cannot answer a question?

Review the conversation in your dashboard to see what information was missing. Live handoff to staff is not available yet.

Will it replace our reception team?

No. AlpiChat answers common guest questions so your team can focus on check-ins and guest service.

What if our website has limited information?

Your concierge uses information indexed from your website. Add missing details to the website; they become available to the chat after reindexing. You can review the indexed content and test answers in your dashboard.

How do you approach GDPR requirements?

AlpiChat is being developed with data privacy in mind. The specific setup depends on your website, connected services, channels and how you handle data.

Can we use WhatsApp, Instagram or Telegram?

AlpiChat currently works on your website. WhatsApp, Instagram and Telegram are planned for Pro and are not available yet.

Will this bring new traffic to our website?

No. AlpiChat answers questions from people already visiting your website and helps turn their interest into booking enquiries. It does not bring in visitors through advertising or search.

Start with your website

Turn guest interest into direct bookings.

Create a concierge from your hotel website. Check its answers, then add the chat to your site so guests can get answers around the clock.

Try free for 14 days

No card or booking engine integration required.